1.Customer report his computer cannot start after sudden power lost. How will you trouble shoot and find out the cause of the failure.

　　2.One computer was used normally last day, but today, the user cannot connect to inte.net via dial-up networking.

　　3.Customer complain the system send out great noise. What’s the detail action to identify the faulty part?

　　4.My computer was suddenly disconnected from LAN, how to trouble shoot?

　　5.My computer was hung up. After reboot, only one cursor blinked on the upper-left corner. How to fix this problem.

II. Reading and translation:

Passage 1.　　Customer called in and reported the battery weren’t charging, System　LED indicator was in yellow.

　　1.Suggested customer remove the battery from the battery bay by sliding　the latch at the　bottom of Notebook. Checked the battery power level by pressing　the check button on the battery. It indicated no power.