希尔顿：顾客是企业的生命，为了保持顾客高水平的满意度，我们不断地听取评估顾客意见，在我们所在的各个国家实行公平的制度来处理顾客投诉并尊重消费者权利。

　　Our customers are our business. In order to maintain high levels of satisfaction we are constantly assessing the views of our customers. We operate a fair system for handling complaints and respect the rights of the consumer in the countries in which we operate.(HILTON)

　　马里奥特：马里奥特酒店优质服务的声誉来自马里奥特创立并长期秉承的传统，酒店简单的服务目标食物好，服务好，价格合理。

　　Marriott's reputation for superior customer service rises out of a long

　　tradition that started with J. Willard Marriott's simple goal for Hot

　　Shoppes to provide "Good Food and Good Service at a Fair Price."

　　•-不遗余力的为顾客着想"Do Whatever it Takes to Take Care of the Customer"

　　•-对顾客无微不至的关心Pay extraordinary attention to detail

　　•-以硬件环境为荣Take pride in their physical surroundings (Marriot)

　　圣丹特：圣丹特客户方针，我们酒店的效益来自我们客人的满意体制，这也是作为一个旅馆行业中最大的、最重要的体系。先进的数据、资料将会衡量出产品和服务的质量。同时也直接关系到客人对酒店的满意程度和是否会再次光临。