Cendant Guest tracking our hotels benefits from our Guest Satisfaction Tracking System, the largest such system in the lodging industry. This advanced database will measure and track key product and service attributes directly related to guest satisfaction and guest retention at your hotel.(CENDANT)

　　香格里拉：我们要把赢得客人忠实感作为事业发展的主要驱动力，体现在

　　─始终如一地为客人提供优质服务。

　　─在每一次同客人接触时，令客人喜出望外。

　　─行政管理人员与客人保持直接接触。

　　We will make customer loyalty a key driver of our business through

　　- consistency in delivery of service

　　- delighting our customers in every customer contact

　　- executives having a customer contact role.

　　我们的使命宣言：为客人提供物有所值的特色服务 和创新产品，令客人喜出望外。

　　Our Mission ：Delighting customers by providing quality and value through distinctive service and innovative products (Shangri-La)

　　雷迪森：雷迪森的目标是100% 的顾客满意率，如果你对某项服务不满意，请让我们知道，我们将对其进行纠正否则你可以不付款。

　　Our goal at Radisson is 100% guest satisfaction, if you aren’t satisfied with something, please let us know and we’ll make it right or you won’t pay.(Radisson)